KiwiPhone business phone checklist
Updated 14 October 2026
https://kiwiphone.app/resources/business-phone-checklist/

Record one working week
[ ] Count incoming and missed calls.
[ ] Count people who need to answer.
[ ] Record outbound minutes and countries called.
[ ] List routine questions answered by your website.
[ ] Mark decisions that require your approval.
[ ] Choose a new number or ask about transferring your current one.

Get a complete quote
[ ] Price the same workload and user count with every provider.
[ ] Confirm AI units, reset dates and exhausted-allowance rules.
[ ] Include app add-ons, setup and human handoff charges.
[ ] Check taxes, commitment and the price after an introductory offer.

Try the service
[ ] Ask a routine question.
[ ] Leave a request for a callback and read what was saved.
[ ] Ask something outside the supplied business information.
[ ] Check reception where you work.
[ ] Check access, retention and deletion of call records.

Measure outcomes
[ ] Use anonymous enquiry IDs in the downloadable call log.
[ ] Count requests captured and callbacks made separately.
[ ] Distinguish agreed jobs from completed work.
[ ] Compare revenue after direct costs with the service cost.