Delete your KiwiPhone account

Last updated: 13 October 2026

Rebase Ventures Limited operates KiwiPhone. You can request deletion through the app or by email.

Request deletion by email

Email hi@kiwiphone.app from the address you use to sign in to KiwiPhone. Use the subject “Delete my KiwiPhone account” and tell us that you want your account and associated data deleted.

We check account ownership before starting deletion. If you have lost access to your account email, contact us from an address you can use and explain what has happened. We will reply with the next steps. Keep passwords, sign-in codes and identity documents out of the initial email.

We aim to handle email requests within 7 days. You can use this route after uninstalling the app.

Delete through the app

Open Settings, choose “Delete account” and confirm. This closes access immediately, signs you out and starts cleanup. Your KiwiPhone number stops working.

Your subscription and phone number

Cancel your subscription in the store where you bought it. Google Play subscription settings and Apple subscription settings let you manage renewal. Account deletion leaves subscription renewal under the store’s control.

If you want to transfer your business number to another provider, contact support before requesting deletion.

What happens to your data

Cleanup removes your business details, website imports, call transcripts and summaries, contacts and tasks. It also removes device registrations and authentication records.

We restrict records retained for legal obligations, security or unresolved provider work to those purposes. Account cleanup logs remain for up to 90 days. Provider cleanup and backup expiry can take longer than closing access. The app privacy notice explains retention and your rights.